Job Details




Belfast, Northern Ireland

Closing Date

2019-11-12 23:50:00


UCV Operation Analyst

  • Title: UCV Operation Analyst

    Ref: 3/10/UOA


    Think Technology- Think Allstate


    We build solutions that touch 16 million customers on a daily basis.


    You will work alongside people as passionate as you, focused on delivering the best possible user experiences.

    You will work in a highly collaborative environment primed to adapt to an ever-changing landscape and which places technology solutions at its core.


    You will thrive, you will think differently, you will challenge convention and have the freedom to act with integrity, intention and speed; you will be at the forefront of developing capabilities in support of Allstate’s global business model; you will deliver results and you will leave things better than you found them.




    Belfast / Derry / L’derry / Strabane


    Job Description

    Allstate is currently seeking a Production Support Analyst for Unified Customer View platform. The position will reside in Allstate’s ATSV ISG organization.


    The team is responsible for ensuring that high quality data is available at all times to the large number of enterprise applications that rely on this data to conduct business and service consumer.  



    Responsibilities include (but aren't limited to):

    • Problem tickets (PRB’s) – Ability to identify Root cause and correct within SLA’s
    • Incident tickets (INC’s) – Pick up and work Incidents within SLA.
    • Respond to Ad-Hoc requests in a timely manner.
    • Implement data audits to correct medium to large scale data issues.
    • Ability to partner closely with key business stakeholders.
    • Provide technical assistance within the team and to other applications areas we work with.
    • Track and resolve defects.




    Essential Criteria

    • Must be an EU citizen or possess a current UK Tier 1 Visa or Tier 2 visa and eligible to take up full time, permanent employment. EU candidates must also demonstrate they are eligible to take up UK employment post-Brexit.
    • 2+ years’ experience of Production Support processes, particularly in the areas of incident and problem management
    • 2+ years’ experience of using SQL Developer


    Desirable Criteria

    • Strong written and verbal communication skills including the ability to effectively collaborate with multi-disciplinary groups and all organisational levels
    • Strong problem-solving skills
    • Must be self-motivated with the ability to accomplish tasks independently
    • Ability to effectively work with a globally distributed cross-functional team
    • ServiceNow knowledge
    • Tibco knowledge
    • JAVA experience
    • .Net knowledge
    • Experience in building and running audits
    • Some understanding of the Unified Customer View applications
    • Previous experience in driving quality initiatives
    • ITIL certifications


    Apply Here:


    Closing Date:  Tuesday 12th November 2019


    Statement on Fair Employment and Equal Opportunities:

    Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.


    We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.


    Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.