Jobs

Job Details

Location

Belfast, Northern Ireland

Closing Date

2019-07-31 11:00:00

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Application Support Specialist

  • This role will support the existing software projects and work on ongoing projects while providing assistance when needed to the team. The candidate must be comfortable working solely or in small teams, having full responsibility from project conception to go-live. The candidate must be passionate about software development and show a keen interest in developing with and learning new technologies.
     
    Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following
    • Supporting and enhancing existing applications
    • Self-learning with guidance from senior team members
    • Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users.
    • Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally.
    • Testing and evaluation of new software and existing software
    • Provide 1st / 2nd level software support and triaging
    • Issue resolution and management
    • Manage client expectations and ensure exceptional customer service
    • Willingness to undertake Microsoft certifications in .NET technologies
    In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.
     
    Education and Experience
    • Educated to degree level in Computer Science
    • Experience within the information and IT industry in a similar senior software development position
    • Full application life-cycle knowledge using related technologies
    • Excellent interpersonal, presentation, and negotiation skills
    • Strong analytical and problem-solving skills
    • Enthusiastic self-starter able to work on own initiative
    • Experience in one or more of the following: Microsoft.NET, C#, Angular, SQL, Typescript / Javascript and CSS / SCSS. 
    In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

    Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.

    Additional Information:
    Training: Internal training on products and services will be provided. However, staff are expected to consistently keep abreast of new developments, which would impact on their areas of responsibility. Personal training in relation to this job description will be given as part of the company’s overall personnel development program.
     
    We have won the following accolades:
    • Placed in the Sunday Times Best Company to work for 4 years in a row
    • Outstanding Business of the year – Belfast Telegraph Business Awards 2018
    • IT company of the Year – Belfast Telegraph Business Awards 2018
    • Business Personality of the Year, Patrick McAliskey – Digital DNA Awards 2018‚Äč
    • Accredited a 2* and outstanding rank in the Best Companies 2017
    • One of the highest accredited VMware partners in Ireland
    • UTV Employer of the Year 2015
    • Winner of the Belfast Telegraph Company of the Year 2015
    • Irish News Workplace and Employment Award winners in the categories of Best Place to Work and Workplace Wellbeing.
    Benefits our employees enjoy include:
    • Daily fruit deliveries
    • Free Parking
    Conditions of Employment Salary:
    The salary and benefits for this position will be determined according to the experience of the person appointed.
     
    General Guidance:The nominal working week is 37.5 hours, although a degree of flexibility is both offered and expected. In specific circumstances there may be a requirement to work additional hours. Novosco Ltd operates a Non Smoking Policy. Novosco Ltd is an Equal Opportunities Employer