Ref: 17/4/SMECC
Think Technology- Think Allstate
We build solutions that touch 16 million customers on a daily basis.
You will work alongside people as passionate as you, focused on delivering the best possible user experiences.
You will work in a highly collaborative environment primed to adapt to an ever-changing landscape and which places technology solutions at its core.
You will thrive, you will think differently, you will challenge convention and have the freedom to act with integrity, intention and speed; you will be at the forefront of developing capabilities in support of Allstate’s global business model; you will deliver results and you will leave things better than you found them.
Location
Belfast
Job Description
This role is a Senior Manager of the Enterprise Command Center within the Production Operations group within Infrastructure Services. Functions included in overall organization include the Network Operations Center and Enterprise Command Center. As a senior leader in Production Operations this role includes direct involvement and remediation of large scale, complex critical incidents. This role is part of a 24x7 global support organization. The role of Senior Manager will define and execute availability strategies to reduce the number of incidents, reduce the duration of impacting incidents and drive automation to mitigate risk. This role requires a high level of collaboration across the U.S. and India based Senior Managers to ensure we execute as one organization with common processes and tools.
Responsibilities include (but aren't limited to):
People Management:
- Builds and maintains relationships with all levels of employees by creating an environment of safety and innovation within their organization and across peer groups
- Identifies and proactively removes barriers to cooperative effort between teams and department
- Models and creates an environment of accountability for their organization, peer groups and leaders by setting clear performance objectives in support of business outcomes
- Leads the process of establishing vision, direction and specific objectives for the organization
- Collects multiple levels of staff performance data against desired outcomes and service level agreements
- Serves as a role model for personal development, incorporating 360-degree performance feedback. Maintains organizational focus on talent development.
- Identifies and leads change in their organization in alignment with broader organizational change initiatives. Uses personal influence to enlist employees and peers in implementing change
- Leads globally across multiple locations and time zones creating a strong virtual team that operates under a common direction
General Management & Decision Making:
- Develops ideas and team strategy that have long-term, strategic impact on area of responsibility and that align with Enterprise direction.
- Responsible for initiating work and allocating resources necessary to implement strategy and achieve organizational goals.
- Communicates strategy to the organization so they understand their roles, are motivated to achieve established goals and have line of the sight between their work and Allstate strategies.
- Converts thinking of others or gains acceptance of complex ideas where difficult but necessary to achieve goals and objectives.
- Manages multiple teams with significant, complex assignments.
- Creates structures and processes that provide oversight of budgets and delivery yet allow employees freedom of action.
- Applies knowledge and efforts to diverse and complex situations, where alternatives are numerous, to drive business solutions on behalf of the organization.
- Makes decisions that have an impact on quality or effectiveness of business activities beyond their area of responsibility.
- Fosters innovation
- Creates structures and processes that promote an environment of innovation and experimentation for direct reports, peer groups, leaders and the organization.
- Highly proficient in the business of information technology
- Can execute and drive decisions in time critical situations
Business Partner Management:
- Influences individual contributors, managers, partners, service providers and peers to successfully deliver on business commitments spanning across multiple organizations.
- Partners with others in their organization to set and manage expectations; continually seeks opportunities to be a thought partner and increase internal business partner satisfaction and deepen relationships.
- Negotiates solutions for issues that may be complex or controversial across multiple teams/functional groups.
- Adapts complex communication approaches for audiences at multiple internal and external levels
Essential Criteria
- Must be an EU citizen or possess a current UK Tier 1 Visa or Tier 2 visa and eligible to take up full time, permanent employment. EU candidates must also demonstrate they are eligible to take up UK employment post-Brexit.
- Minimum of 5 years management experience including accountability for all aspects of leading an organization including people processes, client/partner relationships, work processes and delivery of work products; and
- Strong technical leadership abilities which should include a minimum of 2 years managing a number of first line managers; and
- 3 years previous experience working within an Infrastructure Services environment
- Proven ability in strategy planning and implementation which has had an impact on the technology direction for the division, business segment and/or enterprise; and
- Managing workload and multiple priorities in a fast-paced environment; and
- Excellent communication skills (oral, written and presentation), organizational and collaboration skills people processes, client/partner relationships, work processes and delivery of work products.
Desirable Criteria
- Degree (IT preferable)
- ITIL certification and practical application
- Major Incident Management
- Automation experience
Closing Date: Tuesday 23rd April 2019
Statement on Fair Employment and Equal Opportunities:
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
