Professional Services Consultant

• At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
    - Build and enhance our proven security platform
    - Blend innovation and speed in a constantly evolving cloud architecture
    - Analyze new threats and offer deep insight through data-driven intel
    - Collaborate with customers to help solve their toughest security challenges
  

  We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next- generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

  The Role

  Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.  

  The role will demand interaction with large scale enterprises at senior levels, as well as with technical staff within the traditional IT organization.  This individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites.  The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills.  They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.

  This is a highly technical role and deep knowledge of the Linux and Solaris operating systems and network configuration is required, as well as a strong background in email. Resolving customer issues routinely includes working in complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimization, training the customers on product features, escalating product defects and issues and driving them towards resolution while managing the customer.
  
  Your day-to-day
  - Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools.  Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation
  - Deliver training to customers and partners
  - Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
  - Drive high levels of customer satisfaction
  - Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful
  - Coordinate with multiple parties - internal departments as well as the customer - to ensure timely and satisfactory resolution to technical issues, and completion of projects
  - Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization

  What you bring to the team
  - Proven track record in a customer-facing technical field such as professional services, sales engineering, or technical support
  - Experience in large systems design and project implementation for enterprise email environments
  - UNIX system administration experience
  - Broad technical knowledge of Internet products and technologies
  - A thorough understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI
  - Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
  - Strong Sendmail and messaging infrastructure system administration experience
  - Ability to work at all levels of the organization both technically and politically
  - Flexible working hours to support East Coast US customer base - typically 12pm – 9pm
  
  

  Why Proofpoint

  As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!