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Job Details


Belfast, Northern Ireland

Closing Date

2023-01-26 00:00:00


Tech Account Manager EMEA/APAC - Managed Services, Senior Manager

  • About the Team


    Operate Digital is the central function that creates and runs technology. We also transform the way our clients use technology in delivering assets to our clients across a wide range of business processes. Working with industry leading, alliance partners across architecture, development, and multiple other technologies, we interact with all technology platforms and provide tangible technology delivery at scale.


    Essential Skills and Experience

    • Previous Managed Services experience including a detailed understanding of how multi year deals are qualified, services designed and commercial models developed across a range of technologies including Cloud, CRM and ERP.
    • Previous experience working in Pre Sales, Service Management and/or Account Management in a technology focussed managed services environment 
    • You will possess excellent communication skills and gravitas with senior stakeholders, (both clients and senior staff) as well as demonstrating a thorough understanding of the strategic business drivers for global, complex clients.
    • An expert understanding and track record in sales, business development and client relationship and account management in a highly competitive, Business to Business environment.
    • Extensive experience working on bid responses with excellent attention to detail and problem-solving capabilities
    • A proactive and collaborative individual who is able to contribute and participate as a member of the Operate Digital Account Management team.
    • Strong commercial acumen both in terms of managing pipeline and through the sales process. A full understanding of the sales cycle, a track record in managing an opportunity from target through to ‘close’ and providing oversight 
    • Good team player with an ability to lead teams with a strong customer focus. Ability to work under pressure with a constant positive outlook when being faced with complex client issues


    Key Responsibilities:


    We are looking for an experienced Account Manager to support the growth of the Cloud and Application Managed Services business (AMS) business, working alongside the leadership team who are responsible for driving a multi-million pound per annum revenue business. This is a challenging role and provides plenty of development opportunities in a fast paced and growing part of the business. This role would suit someone that has come from a client facing service delivery role or someone that has worked in a technology pre sales role within managed services. 

    • Engage with the wider Cloud and Application Managed Services teams to support pre sales activities including proposition development. 
    • Support the qualification and shaping of large multi year Cloud and Application managed service opportunities including responding to client RFI and RFPs.
    • Working with the Go to Market Teams, Service Delivery Managers and Technical SMEs to develop Technology Managed Services and drive revenue growth 
    • Manage a wide range of stakeholder relationships up to C-suite
    • Build a deep understanding of the priorities and strategies to ensure PwC add value across the network
    • Developing and implementing effective engagement strategies including relationship mapping and management of opportunity pipelines
    • Bringing discipline, structure and support to account teams through management information, market insight, knowledge sharing and meeting preparation.
    • Working right across the pursuit process to inform, support, challenge, develop and convert a pipeline of opportunities. Contribute to proposals, provide information and marketing collateral as requested.


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Applications processed via employer's online application form