Compass Ireland to launch first fully frictionless store

  • Compass Group Ireland, part of the world’s leading foodservice business, Compass Group, today unveiled plans to launch its first fully “frictionless” store in a workplace in early 2022.

    The Irish store, a first for the food services sector, is set to open in Dublin in the New Year, and will be followed by sites in the UK during 2022.   Frictionless units will be established within corporate clients’ offices, as well as in the sports and leisure sectors.  

    The new stores will utilise AiFi’s AI-powered computer vision technology, which allows shoppers to purchase items in-store without having to wait in line or stop to scan or pay. 

    The stores will typically stock a selection of both hot and chilled ‘grab-n-go’ dishes, drinks and confectionery.

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    A truly friction-free 24/7 shopping experience, customers ‘check in’ when entering and then freely wander through the store selecting from the wide assortment at their leisure; no scanning and no queuing to pay.  They simply leave with their purchases and a receipt is delivered directly to their phone moments later.

    Facial recognition is not needed with this technology, so customer anonymity is assured. Once inside, computer vision cameras anonymously track the shopper, adding the selected items to a virtual shopping cart.  No facial recognition or biometrics are used, ensuring privacy.

    The frictionless stores will be established either at clients’ sites where vending-only food solutions exist currently, or where the new format can be part of a suite of solutions, including a mix of self-service and serviced meal options.  Compass employees will be on-hand to provide support to customers on site.

    A Compass Ireland client workplace in South Dublin was selected as the first location for the innovative new food services solution.  It will open as soon as working for home advice is lifted, hopefully early in 2022.  Trials have already been successfully carried out.

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    Deirdre O’Neill, Managing Director of Compass Group Ireland, commented: “Compass Group constantly looks at opportunities to offer the most convenient service to customers and to tailor food solutions to client needs.  This cutting-edge technology means customers can pop into our store to pick up what they need, whenever they need it – it’s a great flexible solution for busy workers.”

    Compass Ireland food solutions currently include the Feedr app ‘cloud canteen’ for handy ordering and desk delivery, full restaurant operations, café and coffee dock facilities, on-site food-trucks and bespoke catering services. 

    The Irish business serves 40,000 meals a day across 130 customer sites, including offices, industrial sites and education, leisure and hospitality facilities. 

    Announcing the next-generation frictionless store technology, Jon Braithwaite, Chief Innovation Officer for Compass Group UK & Ireland, also added: “This food-to-go solution is the ultimate in seamless shopping and forms part of our long-term digital transformation plans.  This is a fantastic opportunity for us to add real value to the customer experience through technology, by offering great quality food round-the-clock, while delivering an experience which is as quick and frictionless as possible.”

    Steve Gu, CEO & Founder of AiFi Inc., said his company looks forward to scaling the new foodservices experience, together with Compass, across more client sites.

    Source: Written from press release.

    About the author

    Aoife is a Sync NI writer with a previous background working in print, online and broadcast media. She has a keen interest in all things tech related. To connect with Aoife feel free to send her an email or connect on LinkedIn.

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