Civica report suggests further NI digitisation is needed

  • Business software firm Civica has released a new report calling for increased digitisation of public services in Northern Ireland, suggesting that we have reached a tipping point with 90% of citizens surveyed now agreeing with the proposal.

    A new report released by Civica recognises Northern Ireland as a UK digital technology leader, and highlights further opportunities for digital technology to reshape the delivery of public services. The report highlights challenges and opportunities ahead for leaders driving collaboration across the country, and shows the strong progress made with the NI Direct strategic partnership programme. This programme has transformed more than 25 significant services and delivered more than four million new online transactions.

    Statistics from the report show that over one third (39%) of people expect 24/7 services from government to be the norm and that only 2% currently believe public services make good use of digital technology. Only 18% of citizens in the region trust the government to handle their personal data, and 86% cited privacy concerns over the sharing of personal data.

    "It’s clear that Northern Ireland has taken a lead in the way we deliver services in a digital economy, however we must ensure that we listen to our citizens and customers, collaborate more across the region to ensure success, harness and share data and educate our children with technology to maintain a leadership position," commented, Mark Owens, Managing Director, Northern Ireland.

     Source: Civica Press Release, Civica Report

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    Jamie is a Sync NI marketing intern with a keen interest in students, start-ups, and digital marketing. To connect with Jamie, feel free to send him an email or follow him on LinkedIn.

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